Staff Profile: Natalie

Wednesday, 12/28/2016

For Natalie, working with breastfeeding mothers and babies runs in the family. Her mother is a lactation consultant, so she knew of the benefits of breastmilk long before joining the staff at Mothers’ Milk Bank of North Texas. Now, she uses that knowledge and her own expertise to help others.

MMBNT’s recent growth has allowed Natalie to work in various facets of milk bank operations, but she now holds the title of Recipient Coordinator. In this role, she serves as a primary liaison between MMBNT and all outpatient donor milk recipients.

She spends much of her day updating outpatient files, which includes calling recipients’ parents and talking to them about their children’s progress and answering any questions they may have. When onboarding a new recipient, she will spend time gathering paperwork, recording medical information and introducing the recipient’s parents to the world of using donor milk.

This position has become increasingly important as the recipient program has expanded. “Since I started working, the number of outpatient recipients we have has tripled,” Natalie said.

While most of her day focuses on recipients, Natalie does help when things get busy in the logging and packing rooms. She is always willing to log in recently received milk donations, or assist with packing orders to be sent to hospitals and outpatients. That is one thing she enjoys about working at MMBNT – there is never a dull moment, and there is always something to work on or help with.

The close-knit and supportive community of employees is something Natalie finds special to MMBNT. “Although we all have very different areas of expertise, we all work together for one important mission,” she said.

For more information about Mothers’ Milk Bank of North Texas, click here.